Last updated: October 14, 2026
This Privacy Policy explains what information Shrivio ("we", "us"), operated by Sharnga Solutions, a sole proprietorship of Lathiya Sahil Bharatbhai, handles when you use our Amazon listing and advertising automation service, and how we protect it.
Product Listing is the only SP-API role we request from Amazon; it carries listing and catalogue data. Advertising is covered by separate Amazon Ads API access, not by an SP-API role. Neither carries customer personally identifiable information - names, addresses, phone numbers, order recipient details - and we do not request the SP-API roles that would give access to it. This limit is deliberate, and it is stronger than any promise we could make about handling personal data: the strongest protection for your customers' personal data is that we never receive it.
We use this information solely to operate the service for you: to generate listings, publish and update them in the connected account you choose, run and optimise advertising within your caps, maintain an audit log of automated changes, and provide support. We do not sell your data, and we do not use it for any purpose beyond operating the service.
Listing, catalogue and advertising data is stored on Amazon Web Services in the Mumbai region (ap-south-1), in India, encrypted at rest, in a database that is not reachable from the public internet. Connection credentials and authorisation tokens are additionally encrypted with a separate key before being written. Access is restricted to the systems and personnel that need it to run the service, and every automated change made to your accounts is recorded.
We name the provider and the region deliberately: you are entitled to know which jurisdiction your data sits in, and a vague answer is a worse answer than a specific one.
We share data with Amazon as required to perform the actions you request through the service (for example, publishing a listing or managing a campaign). The service is hosted on Amazon Web Services, as described in section 4. We do not sell your data to third parties, and we do not share it for advertising or marketing by others.
You can disconnect any account at any time; once disconnected, we stop acting on that account and revoke the associated authorisation. We keep the data described above only as long as it is needed, in line with Amazon's Data Protection Policy:
Your own account and contact details - your name, email address, company details, and the users you grant access to - are not Amazon Information, and the same commitment covers them: on account closure or a deletion request we delete them too, subject to the same legal-retention carve-out above.
Send deletion requests to contact@shrivio.com. We confirm when the deletion is done.
We maintain a written incident response plan. If we discover a security incident affecting Amazon Information, we notify Amazon within 24 hours of confirming it, as Amazon's Data Protection Policy requires, and we notify affected sellers directly - what happened, what data was involved, and what we are doing about it. We record the incident, its cause and its remediation.
For any privacy question or request, email contact@shrivio.com. Shrivio is operated by Sharnga Solutions, a sole proprietorship of Lathiya Sahil Bharatbhai, at Plot No-26, Virat Nagar Society-1, Varachha Road, Kapodra, Surat, Gujarat 395006, India.